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Frequently Asked Questions

Do you ship to my country?

We ship to all countries except Ukraine, Russia, Afghanistan, Yemen, Iraq, Iran, Sudan, and countries currently at war or considered a war zone.

What are the shipping rates?

Shipping rates vary depending on the location and total weight of the item(s) purchased. Shipping prices are calculated on the checkout page directly with DHL (customs is not always included).

How long will it take to receive my package?

Please allow 2-14 days for handling and processing. Once orders have been processed, please allow 2-5 days working days for order delivery. We use DHL as our shipping partner for fast shipping.

These are estimated shipping times. Please see the order tracking page for detailed information.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email for you to use on our tracking page. If you have any questions about tracking a particular order, please contact us at zenetyofficial@gmail.com